As healthcare organizations face decreasing rates of revenue growth, revenue cycle leaders must ensure every dollar earned for care provided is promptly reimbursed from payers and collected from patients.
However, with rising labor costs, heavy workloads, core technology system changes, and other pressures, providers are not always able to focus on pursuing every source of revenue. In addition, engaging and managing multiple technology and service vendors to maintain effective billing, follow up and customer service functions can be time-consuming and expensive.
R1 Business Office Solutions can help providers with the entire billing function or to specifically recoup revenue that may otherwise be lost by focusing skilled resources in lower priority areas with significant revenue potential. Skilled team members fulfill these functions and are guided with data-driven performance management to ensure continued effectiveness and to identify areas of ongoing process improvement. An integrated, enabling technology platform can help reduce vendors and increase transparency into business office functions.
Full claims management and follow up as well as specialized A/R work is available to help ensure proper reimbursement from governmental and commercial payers. Staff may also manage credits and cash posting.
Screening and assistance for patients can identify appropriate coverage via eligible healthcare programs such as Medicaid, workers’ compensation, COBRA and auto liability.
Professionals trained to conduct compassionate patient interactions help patients understand their financial responsibility and options for payment.
Trained call center staff is available to resolve billing and payment issues via phone, online chat and email.
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