In response to the COVID-19 pandemic, R1 launched a dedicated global taskforce on February 28, 2020, comprised of cross-functional leaders under executive level direction, to activate a comprehensive series of actions and preparedness efforts. With transparency and teamwork as guiding values, we have been working tirelessly to ensure, first and foremost, the health, safety and well-being of our associates. Further, with an unwavering commitment to partnering and supporting our customers, their patients and the communities in which they serve, we have activated myriad continuity and contingency plans across our global footprint. Through these efforts, we are bringing forward the best of R1 – our people, our know-how, and our commitment to serving as the one trusted partner so our customers can focus on what matters most – great clinical care, now more than ever.
With a broad-based approach, we are delivering for our employees and customers during this challenging time. We have prepared and activated holistic contingency and operational continuity plans, with fully dedicated workstreams for:
As the COVID-19 pandemic has rapidly evolved, we have instituted a global work-from-home (WFH) environment, in coordination with our customers, and are providing real-time support and monitoring with proactive controls to maintain high-value service and productivity delivery. Through these efforts, we have further implemented new COVID-19-specific HR policies covering paid time off, paid leave and absenteeism. In addition, we are providing full coverage for all COVID-19 testing and diagnostic services for employees enrolled in an R1 medical plan. And, we are offering well-being assistance to our associates.
Lastly, we are regularly communicating with our global workforce through multiple channels, including:
We are committed to supporting our customers, their patients, and the communities in which they serve. Through daily coordination, planning and communication efforts, we have partnered with our customers to activate business and operational continuity plans. And, we are providing continual guidance and support in addressing key revenue cycle management operational and regulatory impact areas. Further, we have ensured virtual desktop infrastructure with strong security controls and technology service desk support. We are continuously measuring, monitoring and managing productivity to appropriately allocate resources and maintain service levels.
To ensure the continued privacy and security of our customers’ information as we move to an increasingly distributed workforce model, and to address an evolving external security environment, we have taken and/or are taking the following actions:
As we navigate the COVID-19 pandemic global crisis, we are committed to delivering as a trusted partner and we will continue to provide updates during this challenging period.