R1 provides emergency medical solutions for EMS agencies to help them optimize revenue while promoting superior patient care – from dispatch to discharge. We have over 30 years of experience in the EMS industry, and support EMS agencies in over 250 cities across the United States, and globally.
We offer comprehensive revenue cycle management services and solutions that provide EMS agencies with billing, coding, collections, dashboards and reporting support. Our technology suite provides real-time recommendations to support critical dispatch and coverage decisions, as well as helps EMS agencies effectively plan future resource utilization through event simulation.
Additionally, our electronic patient care record (ePCR) tool, gives ambulance crews the ability to quickly and securely complete patient incident reports that are then automatically integrated with our powerful billing system for quick revenue return.
EMS Revenue Cycle Management
Simplify your medical billing and coding process and improve your collections by partnering with R1, the leading provider of revenue cycle management services. Our solutions enable you to get paid faster and without the hassles of managing your own billing, coding and claim submission operations. Learn More
Electronic Patient Care Reporting
R1’s electronic patient care reporting (ePCR) is a NEMSIS 3 Compliant data-collection tool for individual EMS, fire and first responder agencies that enables ambulance crews to quickly and securely complete patient incident reports that are then automatically integrated with our powerful billing system for quick revenue return. Learn More
Deployment Optimization
Optima Live offers a dynamic, real-time view of emergency resources to support dispatch in making critical decisions.
In conjunction with the CAD System, Optima Live keeps dispatchers abreast of resource statuses, locations and availability with impressive visual and statistical information available at a glance. Intricate day of the week and time of day sensitivities can be incorporated through business rules, while compliance codes and the Look Ahead feature provide invaluable insight. Learn More
Response Planning
What if your emergency medical services organization could improve response times while decreasing operational costs?
Optima Predict applies powerful, discrete event simulation to your agency's historical data, allowing you to determine optimal resource and facility locations, as well as understand the financial impact of operational decisions. Optima Predict also allows your agency to test an endless range of what-if scenarios with full transparency into the methodology applied. Learn More
Revenue Cycle Management for EMS
Financial and Operational Optimization
We enable your organization to optimize revenue with streamlined operations to increase collections and improve profitability. Refunds, reconciliations and accounts receivable oversight conducted by our expert staff keep your organization running smoothly.
Strong Compliance Programs and Security Audits
R1 places compliance at the heart of all operations. Our HIPAA compliant billing platform and coding processes have enabled us to develop strategies that secure patient information with best-in-class technology.
Fully-Managed Billing and Coding
Intuitive software and expert support make the medical billing and coding process easier than ever. We handle everything from data capture to active follow-ups and collections monitoring – ensuring timely processing and payments without errors.
Powerful, Informative Analytics
Our solutions are smart by default. Advanced reporting tools provide you deep insight into your operations. Whether you’re interested in analyzing predictive payor mix analytics, financial benchmarking reports or accounts receivable data, our products and services provide you with the metrics to make informed decisions.
Electronic Patient Care Reporting
Patient History Import
A patient lookup feature allows for the auto population of patient demographic and medical history fields using the patient’s social security number, full name, or driver license number. This feature pulls information from previous run records and makes the completion of ePCRs significantly quicker, more efficient, and highly accurate.
Patient Data Entry
In addition to entering data using a keyboard, R1’s ePCR gives users the option of using a stylus for simplified data entry. The easy-to-use stylus functions as a pen that can be used directly on the device screen to enter text in applicable fields, including those requiring the selection of entries. R1’s ePCR recognizes both print and cursive handwriting, quickly converting stylus entries into text.
Protocol-Based Charting
Recording protocol requirements take a considerable amount of time and effort. To accelerate the documentation process, the protocol-based charting feature provides a pre-populated checklist of orders that need to be performed when an incident is started. Users can work through each protocol action item, and easily note whether or not the action was completed and modify protocol defaults if a unique situation arises.
Application Integration
R1’s ePCR solution fully integrates with Computer Aided Dispatch (CAD) and several monitoring devices, including Physio LIFEPAK®, Zoll® and Philips® MRx heart monitors. This integration enables the import of pivotal patient information, such as heart rhythms or vital signs, and retrieval of detailed incident information.
Quality Assurance
R1 offers several quality assurance and improvement tools to help agencies maintain complete and compliant records. For example, the Supervisor Review process enforces proper charting for medical and billing purposes. The Peer Review process emphasizes constructive comments and professional growth among responders, and the QA Review process allows for a third tier of review with the option of escalation to the Medical Director.
Deployment Optimization for EMS
Improve Performance
Provides the communications center with deployment recommendations for the best coverage.
Increase Efficiency
Allows you to minimize unnecessary moves that are taxing on crews and waste fuel.
Enhance Operations
Monitors the status of resources and continually enhances it to find the best outcomes.
Real-Time View
Road networks are the core upon which vehicle, call and location data is displayed and updated in real-time. This information provides dispatchers with a clear view of vehicle and resource availability during the decision-making process. Then, system administrators can replay past segments to analyze the situation and incorporate lessons into the management plans.
Post-Plan Manager
Administrators can configure the optimal deployment pattern to maximize coverage area and improve incident response for a given day and time. color-coded compliance standards are generated and dynamically updated to help dispatchers adhere to the plan and redirect vehicles when necessary.
Look Ahead
Look Ahead offers a side-by-side comparison of current resource locations and their anticipated location in the near future. Vehicle statuses are presented for a configured time frame in a best case scenario that accounts for call completion, transport times, as well as refueling, restocking and shift changes. This information provides valuable insight for dispatchers when redirecting vehicles.
Dispatch
Emergency resources are assigned based on an accurate assessment of the incident and a quick review of vehicle statuses. Business rules can be applied to automatically identify the most appropriate resources, allowing dispatch to make knowledgeable decisions for substantial improvements in both accuracy and response times.
Response Planning for EMS
Test Scenarios In A Controlled Environment
Enables users to build scenarios that make logistical and business sense.
Improve Agency Resource Utilization
Allows you to save time, effort and resources when changing agency operations.
Interactive Mapping
The map-based user interface can be customized by adjusting display settings and element filters, which allows dispatchers to quickly assess the big picture. Filters can also be used to drill-down and analyze data, apply complex business rules and generate sophisticated reporting that informs planning and resource assignment.
Scenario Manager
Basic and advanced scenario management tools are available to help create an interrelated framework for modeling discrete parameters. Input elements such as personnel, vehicle shifts, calls and hotspots can be added to, duplicated or extracted from scenarios to create situational variations.
Simulation
Call generation, complex dispatch rules and scene behavior logic can be simulated to enhance understanding of the various factors that affect performance. For example, a calibrated road network based on AVL, historic trip analysis and stochastic trip time multipliers produces highly accurate response time estimates for typical traffic patterns.
Post-Plan Development
Historic call, vehicle location and other data are used to identify availability levels, response tiers and base locations. Plans can then be built using geographic grids or demand hotspots. Subsequently, plans can be edited, used in modeling, monitored for compliance, or used to explore variations and optimize coverage area positioning.
R1's EMS business is now Digitech EMS Billing and Technology.
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