Too often, today’s patients face a confusing, inconvenient care experience across scheduling, registration, billing and payment.
If you’re striving for happy, engaged and loyal patients, move beyond point solutions. R1’s modern patient experience solutions and proven processes not only deliver, but also drive innovation and transformation. We’ll digitize and streamline your operations, give your team tools to work smarter, and ultimately improve and accelerate cash flow. At the same time, we’ll drive patient acquisition and engagement.
We make the financial experience a competitive advantage that improves patient experience and delights the providers who refer them – and significantly expands market share.
With our combination of best practices, technology and ongoing performance management, the R1 Patient Experience Solution:
Let patients manage an array of tasks from their desktop and mobile devices. They can easily find providers, self-schedule any procedure, complete intake and clinical screening forms, make payments and access self-care tools.
Connect consumers and patients with helpful services through health risk self-assessments, educational classes, service line awareness and chronic self-care management programs.
Automate payment plans, online bill pay, account management and e-statements – all the features patients want, optimized to give them the best experience.
Validate medical necessity, ensure eligibility and insurance, secure prior authorizations, estimate patient costs based on contract modeling and more – all via maximally efficient workflows.
Enable staff to work more easily and efficiently at all points of service, reducing manual burden and maximizing patient-facing time.
Maintain visibility into the work R1 and your team are doing. Remain confident that our dedicated, data-driven performance management team will deliver the expected outcomes.
Expedite change management and demonstrable results through our experienced team and proven operational methods.
Establishing a Digital Marketplace:
Five building blocks to drive competitive advantage through consumer and provider engagement
Meeting consumers where they are with digital self-service tools is no longer optional. As health systems envision their digital marketplaces, leaders should consider best practices for optimizing care access and revenue cycle processes and opening a branded digital front door that makes it easy for all constituents to obtain the services they need.
“We are excited to offer this convenient, mobile self-scheduling option to our patients, which makes it easy for them to schedule their mammograms on the go using smartphones and tablets. Patients can see a wide range of options across multiple locations, making it not only great for them, but it also increases operational efficiency and optimizes our capacity across our many service locations.”
Vice President of Marketing