Patient Experience Solutions

Delight your patients and transform your organization.

Too often, today’s patients face a confusing, inconvenient care experience across scheduling, registration, billing and payment.

If you’re striving for happy, engaged and loyal patients, move beyond point solutions. R1’s modern patient experience solutions and proven processes not only deliver, but also drive innovation and transformation. We’ll digitize and streamline your operations, give your team tools to work smarter, and ultimately improve and accelerate cash flow. At the same time, we’ll drive patient acquisition and engagement.

We make the financial experience a competitive advantage that improves patient experience and delights the providers who refer them – and significantly expands market share.

With our combination of best practices, technology and ongoing performance management, the R1 Patient Experience Solution:

  • Delivers the digital self-service experience your patients expect – including shopping for services, scheduling, check-in and payment
  • Streamlines electronic referrals/orders and prior authorizations for faster care delivery and accelerated cash flow
  • Enables price transparency, clear payment responsibility and financial advocacy
  • Eliminates time-consuming and repetitive administrative tasks
Contactless Pre Reg Webinar
Webinar Series

Lessons Learned Deploying Contactless Pre-Registration and Intake

Watch Now

Watch this recorded webinar to hear first-hand experiences from Sterling Lanier, R1 RCM SVP of Patient Experience, from his 10+ years of guiding leading health systems through digitizing the intake process.

Solutions that drive ease, efficiency and profitability

Technology and expertise that fuels efficiency and puts patients first.

Branded digital front door for self-service

Let patients manage an array of tasks from their desktop and mobile devices. They can easily find providers, self-schedule any procedure, complete intake and clinical screening forms, make payments and access self-care tools.

Engagement for ongoing health management

Connect consumers and patients with helpful services through health risk self-assessments, educational classes, service line awareness and chronic self-care management programs.

Optimized patient billing at all points of service

Automate payment plans, online bill pay, account management and e-statements – all the features patients want, optimized to give them the best experience.

Behind-the-scenes revenue cycle rules

Validate medical necessity, ensure eligibility and insurance, secure prior authorizations, estimate patient costs based on contract modeling and more – all via maximally efficient workflows.

User-friendly technology

Enable staff to work more easily and efficiently at all points of service, reducing manual burden and maximizing patient-facing time.

Ongoing performance management

Maintain visibility into the work R1 and your team are doing. Remain confident that our dedicated, data-driven performance management team will deliver the expected outcomes.

Best practices and experienced leadership

Expedite change management and demonstrable results through our experienced team and proven operational methods.

The self-service digital experience patients want

Maximize patient payment revenue with R1’s Patient Experience Solutions

Build High-Value Service Line Volume: 3 Strategies for Confidently Expanding Consumer Self-Service
As healthcare organizations prioritize digital front door initiatives, what if self-scheduling for advanced clinical services, which often require an order and prior authorization, were foolproof? Download this eBook to learn three strategies health systems can implement to fearlessly open their digital front door to make a wider range of high-value services readily available to consumers and patients in their market – leading to a new competitive advantage.

Get eBook

Empower patients with a better experience


What R1 clients are saying

“We are excited to offer this convenient, mobile self-scheduling option to our patients, which makes it easy for them to schedule their mammograms on the go using smartphones and tablets. Patients can see a wide range of options across multiple locations, making it not only great for them, but it also increases operational efficiency and optimizes our capacity across our many service locations.”

Lauren Herring

Lauren Herring

Vice President of Marketing
Charlotte Radiology,
Charlotte, NC

Ready to talk?

Learn how R1 can help your organization transform
financial performance and patient experience.

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