10-Point Checklist for an Ideal Digital Patient Experience
Gain a competitive advantage by giving equal weight to key consumer and provider touchpoints
As health systems implement digital front doors, they are finding that access to care is only one aspect. Thinking strategically, a well-executed digital patient experience enables organizations to: 1) Engage consumers and patients with mobile self-service tools; and 2) Simultaneously increase efficiency across the underlying processes for both the health system and its referring providers. See the 10 touchpoints from needed from both points of view.
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