Facing constant pressure from high consumer expectations, shrinking margins and growing provider burnout, health systems need strategies that strengthen relationships and build sustainable long-term growth. Labor-intensive, inefficient processes for orders, insurance authorizations, and scheduling for imaging, diagnostic testing and other procedures often strain both the clinician and patient experience.
For two large health systems located in very competitive markets, RWJBarnabas Health and Baptist Health Care, addressing these challenges was a top priority in their partnership with R1 RCM. During a June webinar hosted by Becker's Hospital Review and sponsored by R1, moderator Joe Polaris, senior vice president of product and technology at R1, discussed with these panelists how optimizing health system processes can improve patient and provider experiences:
For both organizations, using streamlined, automated order, prior authorization and scheduling processes has helped strengthen relationships with referring providers in their highly competitive markets, while making it easier for patients to access the care they need.
To learn more about R1's approach to transforming experiences for patients as well as referring providers, click here.
Originally published in Becker's Hospital Review.