"Wow! A lot easier than I thought, because I thought I was going to need someone to help me. But I didn't."
"Great website. Everything is well laid out and easy to navigate. I love how fast and easy it is to pay bills."
"Thank you for offering [a] payment plan, it helps my family a lot. And you made it really, really easy to set up."
A bad payment experience can sour even the most wonderful clinical experience, and many revenue cycle leaders are all too familiar with frustrated customers who experience sticker shock and have trouble paying their healthcare bills. But as these above quotes show, it doesn't always have to be that way.
These quotes are real-life feedback from Ascension customers, according to Jon Sohn, senior vice president and chief revenue officer for Ascension, the nation’s largest Catholic healthcare system headquartered in St. Louis, which has worked hard in recent years to streamline the revenue cycle process into the larger patient journey.
Alexandra Wilson Pecci is an editor for HealthLeaders.