Modern, self-service technologies look to transform patient interaction at revenue cycle touchpoints and ease physician administrative burden
CHICAGO, March 5, 2018 – R1 RCM Inc. (NASDAQ:RCM), a leading provider of technology-enabled revenue cycle management services to healthcare providers, today announced the availability of its new Patient Experience (PX) platform. Built on fifteen years of experience, the R1 PX solution now offers intuitive digital self-service capabilities that simplify and reinvent the patient experience, while simultaneously improving business outcomes for health systems.
Maintaining a strong revenue cycle and delivering both great patient experience and seamless clinical work flow are often at odds. Too often, the health care experience for patients is confusing and inconvenient. Current technologies are fragmented, limited in functionality, and not modernized to meet patients’ expectations, making it difficult for providers to offer a seamless, intuitive experience while also protecting revenue.
With the R1 PX platform, health systems can transform the patient experience, ease physician administrative burden, and drive overall operational efficiencies—all while improving healthcare provider business performance. Concurrently, patients are able to manage their data in one easy-to-use environment, retain key administrative information on-file and access the platform from their own mobile devices at home or on devices like kiosks and tablets conveniently placed at physician offices and hospitals. In addition, the R1 PX solution provides concierge-like support at sites of care for those patients requiring additional assistance.
In the initial R1 PX pilot program rollout, patients elected online registration more than twice as often as expected, a testament to the growing demand for modern, digital solutions for healthcare. On the healthcare provider side, pilot results also found that physicians booked up to 40% of their patients’ appointments online.
“We look to drive the revenue cycle transformation in this next era of healthcare through the development of platforms and technologies like R1 PX,” said Jack Brock, EVP of Product and Technology for R1. “Our solutions empower patients to take charge of their healthcare and offer an improved experience—freeing up providers to focus on delivering the highest quality care.”
Gary Long, EVP, Chief Commercial Officer, “We focus on solving our clients’ key challenges across the revenue cycle. Many progressive organizations have put the patient and their experience at the center of that strategy.” Mr. Long continued, “After a thorough pilot showing demonstrable results supporting this endeavor we are excited to launch this integrated capability.”
R1 RCM will debut its Patient Experience (PX) solution at the HIMSS18 Conference, March 6-8, Booth #10715, where conference attendees can see and learn more about R1 PX.
About R1 RCM
R1 is a leading provider of technology-enabled revenue cycle management services which transform a health system’s revenue cycle performance across settings of care. R1’s proven and scalable operating model, the R1 Performance Stack℠, seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient-experience.
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