News
Blog Post
Consumerism
COVID-19
Patient Experience
Chris IngersollJune 15, 2020
How the COVID-19 Pandemic Has Emphasized the Consumer Experience
In Malcolm Gladwell’s 2000 book, The Tipping Point, he describes the advancement of “social epidemics” where a slow and steady adoption of a new cultural phenomenon or technology innovation suddenly hits an inflection point which is followed by massive adoption seemingly overnight. The innovation is ...
Blog Post
Collections
COVID-19
Finance
Wanda BrooksJune 9, 2020
Optimizing Financial Clearance and Advocacy to Thrive Amid COVID-19
As both providers and patients cope with the impact of COVID-19’s high cost, little relief is in sight.
Blog Post
COVID-19
Patient Experience
Registration
Tom LytleJune 8, 2020
Remote Registration Ensures Patient and Staff Safety During COVID-19
Throughout the COVID-19 pandemic, frontline patient registrars have provided critical assistance by scheduling and coordinating care for thousands of hospital patients. While these roles are in high demand, they also require employees to work in high-risk environments—given the frequent face-to-face patient ...
Blog Post
COVID-19
Patient Experience
Chris IngersollMay 21, 2020
How Work-From-Home is Changing Healthcare
At the end of last year, I was asked by HIT Consultant to predict healthcare trends to watch for in 2020. My biggest prediction was the impact of the new CMS rules around price ...
Automation
Blog Post
CMS
COVID-19
Patient Experience
Joe PolarisMay 18, 2020
Elective Services Volume is Not Guaranteed
“Speed to innovate must never be the same again in healthcare. We can identify, analyze, and act to address opportunities quickly and must do so in a new healthcare world that will require a delicate blend of agility and compassion.” - Jason Wolf, CEO, The Beryl Institute, ...
Blog Post
Consumerism
COVID-19
Patient Experience
R1 RCMMay 5, 2020
Four Strategies for Prioritizing Patient Experience in a COVID-19 Era
When the COVID-19 pandemic hit the U.S., healthcare organizations took a necessary all-hands-on-deck approach. Providers quickly rose to the occasion, changing their care delivery model to treat COVID-19 patients while keeping other patients – as well as clinicians and staff – safe.
Blog Post
COVID-19
Physician Services
Telehealth
R1 RCMApril 29, 2020
An Emerging Necessity – Strategies to Optimize Your Telehealth Program
As the COVID-19 crisis continues, telehealth has emerged as the latest disruption to the healthcare industry. While healthcare providers and consumers alike were slow to adopt telehealth before the crisis – only 19 percent of Americans had used it – it has quickly become a vital care delivery mechanism. Nearly ...
Blog Post
Patient Experience
Revenue Cycle
Rod NichollsMarch 20, 2020
Putting the Patient First: HealthLeaders Covers Top Five Actions to Prioritize Patient Experience
Now more than ever in healthcare, the focus is on the patient—and what they need from providers and payers in order to have the ideal patient experience. As we embark on a new decade, it’s exciting to see organizations showing signs of being more open to investing in revenue cycle technology that gives ...
Automation
Blog Post
Revenue Cycle
RPA
Chris IngersollMarch 9, 2020
The Key to Generating Real ROI When Automating the Revenue Cycle: A Trusted Partner
Technologies under the general category of “automation” include artificial intelligence (AI), machine learning, robotic process automation (RPA), and self-service tools which can improve efficiency or replace entirely the work human administrators do today. The revenue cycle traditionally is a complex operational ...
Billing
Blog Post
Physician Services
Quality Programs
Lynn Guerrant BSN, MSFebruary 28, 2020
Survival Strategies for Independent Practices in a Value-Based Environment
With the advent of MACRA, CMS has begun to shift healthcare reimbursement from fee-for-service to one based on achievement of value-based metrics. The goals of Value-based care are to improve care quality and lower costs. Independent providers must overhaul their financial and clinical processes to ...
