News

Blog Post
COVID-19
Patient Experience
Registration

Tom LytleJune 8, 2020

Remote Registration Ensures Patient and Staff Safety During COVID-19

Throughout the COVID-19 pandemic, frontline patient registrars have provided critical assistance by scheduling and coordinating care for thousands of hospital patients.  While these roles are in high demand, they also require employees to work in high-risk environments—given the frequent face-to-face patient ...

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Blog Post
COVID-19
Patient Experience

Chris IngersollMay 21, 2020

How Work-From-Home is Changing Healthcare

At the end of last year, I was asked by HIT Consultant to predict healthcare trends to watch for in 2020. My biggest prediction was the impact of the new CMS rules around price ...

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Automation
Blog Post
CMS
COVID-19
Patient Experience

Joe PolarisMay 18, 2020

Elective Services Volume is Not Guaranteed

Speed to innovate must never be the same again in healthcare. We can identify, analyze, and act to address opportunities quickly and must do so in a new healthcare world that will require a delicate blend of agility and compassion.” - Jason Wolf, CEO, The Beryl Institute, ...

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Blog Post
Consumerism
COVID-19
Patient Experience

R1 RCMMay 5, 2020

Four Strategies for Prioritizing Patient Experience in a COVID-19 Era

When the COVID-19 pandemic hit the U.S., healthcare organizations took a necessary all-hands-on-deck approach. Providers quickly rose to the occasion, changing their care delivery model to treat COVID-19 patients while keeping other patients – as well as clinicians and staff – safe.

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Blog Post
COVID-19
Physician Services
Telehealth

R1 RCMApril 29, 2020

An Emerging Necessity – Strategies to Optimize Your Telehealth Program

As the COVID-19 crisis continues, telehealth has emerged as the latest disruption to the healthcare industry. While healthcare providers and consumers alike were slow to adopt telehealth before the crisis – only 19 percent of Americans had used it – it has quickly become a vital care delivery mechanism. Nearly ...

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Blog Post
Patient Experience
Revenue Cycle

Rod NichollsMarch 20, 2020

Putting the Patient First: HealthLeaders Covers Top Five Actions to Prioritize Patient Experience

Now more than ever in healthcare, the focus is on the patient—and what they need from providers and payers in order to have the ideal patient experience.  As we embark on a new decade, it’s exciting to see organizations showing signs of being more open to investing in revenue cycle technology that gives ...

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Automation
Blog Post
Revenue Cycle
RPA

Chris IngersollMarch 9, 2020

The Key to Generating Real ROI When Automating the Revenue Cycle: A Trusted Partner

Technologies under the general category of “automation” include artificial intelligence (AI), machine learning, robotic process automation (RPA), and self-service tools which can improve efficiency or replace entirely the work human administrators do today. The revenue cycle traditionally is a complex operational ...

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Billing
Blog Post
Physician Services
Quality Programs

Lynn Guerrant BSN, MSFebruary 28, 2020

Survival Strategies for Independent Practices in a Value-Based Environment

With the advent of MACRA, CMS has begun to shift healthcare reimbursement from fee-for-service to one based on achievement of value-based metrics.  The goals of Value-based care are to improve care quality and lower costs.  Independent providers must overhaul their financial and clinical processes to ...

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Best Practices
Blog Post
Collections
Physician Services

Richard Lopez del RinconFebruary 20, 2020

Five Ways to Decrease Patient No Shows in Physician Practices

Patients who do not show up for scheduled appointments disrupt practice flow by taking dedicated time slots away from other patients and negatively impact the productivity of both the provider and staff. Practices often waive ‘no shows’ as a normal part of business but when translated to a bottom-line impact, ...

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Best Practices
Blog Post
Physician Services
Quality Programs

Lynn Guerrant BSN, MSJanuary 31, 2020

Six Steps to Creating a Physician Practice Quality Improvement Team

Quality and value seem to be two of the most elusive words in health care today. The debate over how to define, measure, and achieve quality and value, stretches from shore to shore, across all specialties and to the top reaches of our government. While definitions and rules change with startling rapidity, one ...

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