News
Article
Automation
Consumerism
Physician Services
Revenue Cycle
Richard Lopez del RinconMarch 25, 2021
Medical Economics: Consumer Financial Engagement Post COVID-19
Just one year ago, all medical practices were completely thrown off course by COVID-19 and the unprecedented drop in patient volume it created. In just a matter of weeks, business operations were completely derailed as providers quickly devised new processes and workflows, as well as digital resources ...
Blog Post
Consumerism
Financial Performance
Partnership
Patient Access
Patient Experience
Patient Satisfaction
Joel FrenchMarch 10, 2021
Why Healthcare Organizations are Prioritizing Digital Marketplaces
“Platforms are eating the world,” asserts Alex Moazed in his book, Modern Monopolies. What was a radical disruption a few years ago is now the accepted ecommerce business model most understand through examples like Amazon and eBay. We now understand how Amazon changed consumer expectations for shopping ...
Blog Post
Consumerism
Financial Performance
Patient Experience
Patient Satisfaction
R1 RCMJanuary 18, 2021
3 Ways a Patient Experience Platform Pays Long-Term Dividends
The rapid move toward consumerism has healthcare organizations working hard to create simpler, more convenient patient journeys. Yet, the key friction-causing modes of communication – faxes and phone calls – persist. It’s hard to believe that ninety percent of
Article
Consumerism
Physician Services
Revenue Cycle
Richard Lopez del RinconDecember 21, 2020
Physicians Practice: Revenue Cycle Partnership Addresses Consumerism
Healthcare consumerism has been a trend on the rise for many years, but has never been more relevant than in the COVID-19 “new normal.” Since millions of patients are dealing with financial struggles, loss of insurance, and an overall sense of apprehension when it comes to resuming care treatments, they are ...
Blog Post
Consumerism
COVID-19
Patient Experience
Patient Satisfaction
R1 RCMNovember 17, 2020
Contactless Pre-Registration and Intake: 4 Ways it Pays for Itself
Healthcare organizations, like all businesses, face continued uncertainty as they navigate the ongoing COVID-19 pandemic. A recent
Blog Post
Consumerism
Patient Experience
Patient Satisfaction
R1 RCMNovember 9, 2020
Navigating Today's Digital Patient Journey
If you’ve visited a practice or hospital since COVID-19 hit, chances are you’ve noticed significant changes both prior to and after your appointment such as: receiving a text or email inviting you to complete pre-registration work or a digital COVID pre-screening questionnaire, checking in with your phone from ...
Blog Post
Consumerism
Patient Experience
R1 RCMNovember 3, 2020
5 Takeaways from the SHSMD Connections Bytes Conference
R1 was proud to sponsor the 2020 SHSMD Connections Bytes Virtual Conference on October 27-28
Blog Post
Consumerism
Patient Experience
Revenue Cycle
R1 RCMOctober 12, 2020
5 Ways Digital Engagement Can Elevate the Provider Experience
When discussing digital transformation in healthcare there has been a strong emphasis on patient benefits, however providers can also gain many advantages from going digital. Providers are equally as frustrated with the administrative side of healthcare – completing and submitting referrals and orders by phone or ...
Blog Post
Consumerism
COVID-19
Patient Experience
Chris IngersollJune 15, 2020
How COVID-19 Has Emphasized the Consumer Experience
In Malcolm Gladwell’s 2000 book, The Tipping Point, he describes the advancement of “social epidemics” where a slow and steady adoption of a new cultural phenomenon or technology innovation suddenly hits an inflection point which is followed by massive adoption seemingly overnight. The innovation is ...
Consumerism
COVID-19
Podcast
Chris IngersollJune 4, 2020
HFMA: How COVID-19 Has Impacted the Future of Healthcare
Since the COVID-19 pandemic hit the U.S., the healthcare industry has been speculating on the short and long-term effects. Chris Ingersoll, Vice President, Product Strategy at R1, recently recorded
