After a fairly predictable start, 2020’s unforeseen turn into a yearlong (and counting) pandemic created a torrent of financial and clinical challenges for hospitals and health systems. Reduced volume, increasing care complexities and an uncertain economy still remain in 2021 as hospitals continue working toward ...
The rapid move toward consumerism has healthcare organizations working hard to create simpler, more convenient patient journeys. Yet, the key friction-causing modes of communication – faxes and phone calls – persist. It’s hard to believe that ninety percent of
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