News
Blog Post
Consumerism
Patient Access
Patient Experience
Patient Satisfaction
Revenue Cycle
Becker's Hospital ReviewJuly 9, 2021
Becker's: Automation Improves Patient and Provider Experiences
Facing constant pressure from high consumer expectations, shrinking margins and growing provider burnout, health systems need strategies that strengthen relationships and build sustainable long-term growth. Labor-intensive, inefficient processes for orders, insurance authorizations, and scheduling for imaging, ...
Ambulatory Care
Blog Post
Consumerism
Patient Access
Patient Experience
Patient Satisfaction
Donham PrescottJune 30, 2021
Boosting Consumer Acquisition and Engagement with a Digital Front Door
As we emerge from the pandemic, healthcare marketing and communications teams that had quickly shifted gears away from promotional efforts during the crisis to providing education and maintaining engagement are now moving forward to further build trust and ...
Blog Post
Consumerism
Financial Performance
Patient Access
Patient Experience
Patient Satisfaction
Revenue Cycle
Joe PolarisJune 21, 2021
MGMA Takeaways: Transforming Care Coordination and RCM
At the recent MGMA Medical Practice Excellence Pathways Conference, Sherri Harris, Regional Manager of Scheduling for Ascension Sacred Heart and Joe Polaris, SVP, Product and Technology for R1 RCM discussed ways to transform the care ...
Automation
Blog Post
Consumerism
Financial Clearance
Patient Access
Patient Experience
Patient Satisfaction
Alyson BelzMay 17, 2021
Automating Prior Authorizations Enhances the Patient Experience
While some progress has been made in the past year, insurance prior authorizations are still largely a manual process. According to the 2020 Council for Affordable Quality Healthcare (CAQH) ...
Article
Consumerism
Patient Access
Patient Experience
Patient Satisfaction
Price Transparency
Joel FrenchApril 29, 2021
HIT Consultant: Why a Digital Front Door is Critical to the Rev Cycle
The COVID-19 crisis has upended many of our traditional business procedures and processes. However, because digital transformations were well underway before the pandemic, the shift to remote work and contactless consumer self-service was swift. In healthcare, digital strategies that were expected to take 10 ...
Automation
Blog Post
Consumerism
Patient Access
Patient Experience
Patient Satisfaction
Revenue Cycle
Shawn DennisApril 22, 2021
Digital Orders Speed Up the Rev Cycle and Boost Patient Engagement
“Cutting waste while preserving critically important treatment is the holy grail of healthcare policy,” according to a recent New York Times article. Healthcare waste has been ...
Blog Post
Consumerism
Financial Performance
Partnership
Patient Access
Patient Experience
Patient Satisfaction
Joel FrenchMarch 10, 2021
Why Healthcare Organizations are Prioritizing Digital Marketplaces
“Platforms are eating the world,” asserts Alex Moazed in his book, Modern Monopolies. What was a radical disruption a few years ago is now the accepted ecommerce business model most understand through examples like Amazon and eBay. We now understand how Amazon changed consumer expectations for shopping ...
Article
Patient Access
Patient Collections
Patient Experience
Patient Payments
Patient Satisfaction
Revenue Cycle
Hospital Access ManagementFebruary 3, 2021
Hospital Access Management: Physicians, Patients Rarely Discuss Cost
Physicians order tests, prescribe drugs, give referrals to specialists, and recommend surgery — almost always without ever addressing how much all of it costs.
