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Article
Consumerism
Patient Access
Patient Experience
Patient Satisfaction
Price Transparency

Joel FrenchApril 29, 2021

HIT Consultant: Why a Digital Front Door is Critical to the Rev Cycle

The COVID-19 crisis has upended many of our traditional business procedures and processes. However, because digital transformations were well underway before the pandemic, the shift to remote work and contactless consumer self-service was swift. In healthcare, digital strategies that were expected to take 10 ...

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Automation
Blog Post
Consumerism
Patient Access
Patient Experience
Patient Satisfaction
Revenue Cycle

Shawn DennisApril 22, 2021

Digital Orders Speed Up the Rev Cycle and Boost Patient Engagement

“Cutting waste while preserving critically important treatment is the holy grail of healthcare policy,” according to a recent New York Times article. Healthcare waste has been ...

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Blog Post
Consumerism
Financial Performance
Partnership
Patient Access
Patient Experience
Patient Satisfaction

Joel FrenchMarch 10, 2021

Why Healthcare Organizations are Prioritizing Digital Marketplaces

“Platforms are eating the world,” asserts Alex Moazed in his book, Modern Monopolies. What was a radical disruption a few years ago is now the accepted ecommerce business model most understand through examples like Amazon and eBay. We now understand how Amazon changed consumer expectations for shopping ...

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Article
Patient Access
Patient Collections
Patient Experience
Patient Payments
Patient Satisfaction
Revenue Cycle

Hospital Access ManagementFebruary 3, 2021

Hospital Access Management: Physicians, Patients Rarely Discuss Cost

Physicians order tests, prescribe drugs, give referrals to specialists, and recommend surgery — almost always without ever addressing how much all of it costs.

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