An Inseparable Duo: Patient Experience and Operating Success

Pat SaxmanApril 25, 2022

Several converging trends are continuing to hammer healthcare organizations. Namely: Thin margins are getting thinner, and a tight labor market is getting tighter, while consumer expectations keep growing.

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Patient Payment Technology Persists as Source of Friction Per Survey

R1 RCMMarch 22, 2022

Today’s consumers are inundated with financial pressures as inflation hits record highs, COVID persists as a source of medical debt, and insurers peel back on COVID-related coverage. Last year, Americans racked up

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HealthLeaders: Ascension's Seamless Consumer Financial Journey

Alexandra Wilson PecciAugust 24, 2021

"Wow! A lot easier than I thought, because I thought I was going to need someone to help me. But I didn't."

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Hospital Access Management: Physicians, Patients Rarely Discuss Cost

Hospital Access ManagementFebruary 3, 2021

Physicians order tests, prescribe drugs, give referrals to specialists, and recommend surgery — almost always without ever addressing how much all of it costs.

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