An Inseparable Duo: Patient Experience and Operating Success
Pat SaxmanApril 25, 2022
Several converging trends are continuing to hammer healthcare organizations. Namely: Thin margins are getting thinner, and a tight labor market is getting tighter, while consumer expectations keep growing.
Patient Payment Technology Persists as Source of Friction Per Survey
R1 RCMMarch 22, 2022
Today’s consumers are inundated with financial pressures as inflation hits record highs, COVID persists as a source of medical debt, and insurers peel back on COVID-related coverage. Last year, Americans racked up
HealthLeaders: Ascension's Seamless Consumer Financial Journey
Alexandra Wilson PecciAugust 24, 2021
"Wow! A lot easier than I thought, because I thought I was going to need someone to help me. But I didn't."
Hospital Access Management: Physicians, Patients Rarely Discuss Cost
Hospital Access ManagementFebruary 3, 2021
Physicians order tests, prescribe drugs, give referrals to specialists, and recommend surgery — almost always without ever addressing how much all of it costs.
