A Perfect Storm: Agencies Collaborate on Medical Debt, Price Transparency, Charity Care
Kathryn Beard, JDAugust 17, 2023
Almost 40% of Americans recently reported they were deferring medical care due to the cost of treatment.1 This is particularly true for Americans with low incomes, who have reported cancelling treatment for even the most serious conditions due to an inability to pay for necessary services.
Financial ...
Transform the Patient Payment Experience with These Two Key Offerings
R1 RCMAugust 11, 2023
A successful patient engagement strategy requires effective implementation of patient account resolution tools and services that address the entire patient obligation pool. While digital tools have advanced self-service patient payment resolution, there will continue to be a need for modernized call center services with compassionate human ...
Six Pitfalls to Avoid in a Healthcare Call Center to Drive More Cash
R1 RCMMay 19, 2023
It’s no secret that running an efficient modern healthcare call center can be a struggle. Health systems are currently facing unprecedented challenges, including skyrocketing costs, high labor shortages and increasingly more money left uncollected, resulting in monumental losses and long-term negative margins.
RACmonitor: Warning: Medicare Rates Up in 2023
Dr. Ronald HirschJanuary 27, 2023
EDITOR’S NOTE: Listen to Dr. Ronald Hirsch’s live reporting Monday on Monitor Mondays with Chuck Buck at 10 Eastern.
How Entri Pay Disrupts the Patient Payment Model
Nikolaus TrottaSeptember 21, 2022
The unprecedented challenges health systems face today are well publicized – from rising costs to scarce labor to shrinking margins – each of which is compounded by the ever-increasing portion of revenue that falls under patient responsibility. Patients can’t keep up. Even insured patients now represent
An Inseparable Duo: Patient Experience and Operating Success
Pat SaxmanApril 25, 2022
Several converging trends are continuing to hammer healthcare organizations. Namely: Thin margins are getting thinner, and a tight labor market is getting tighter, while consumer expectations keep growing.
Patient Payment Technology Persists as Source of Friction Per Survey
R1 RCMMarch 22, 2022
Today’s consumers are inundated with financial pressures as inflation hits record highs, COVID persists as a source of medical debt, and insurers peel back on COVID-related coverage. Last year, Americans racked up
HealthLeaders: Ascension's Seamless Consumer Financial Journey
Alexandra Wilson PecciAugust 24, 2021
"Wow! A lot easier than I thought, because I thought I was going to need someone to help me. But I didn't."
Hospital Access Management: Physicians, Patients Rarely Discuss Cost
Hospital Access ManagementFebruary 3, 2021
Physicians order tests, prescribe drugs, give referrals to specialists, and recommend surgery — almost always without ever addressing how much all of it costs.
