For too long, patients’ healthcare experiences have been extremely confusing and disjointed. Consider this example – a patient visits a doctor for knee pain and receives a referral for an MRI at the hospital. The patient then makes multiple phone calls and waits on hold to get the MRI scheduled, only to be informed that they must wait a few ...
Throughout the COVID-19 pandemic, frontline patient registrars have provided critical assistance by scheduling and coordinating care for thousands of hospital patients. While these roles are in high demand, they also require employees to work in high-risk environments—given the frequent face-to-face patient interactions and necessary ...
Patient scheduling is increasingly seen as a key part of revenue cycle management. It also can help create a more welcoming "digital front door" that improves access to care and the overall patient experience.
If a department had all the available “bells and whistles” vendors are offering for self-service options, patients could completely bypass registration altogether.
Today’s healthcare providers know that exceptional clinical care and quality outcomes are not enough—patients expect more when it comes to their healthcare experiences. With patients increasingly bearing more of their healthcare costs, hospitals and health systems need to take steps to ensure that a patient’s financial experience meets or ...
In most healthcare organizations, basic automation is used to complete individual revenue cycle tasks. Seldom, however, is technology used to optimize entire revenue cycle management (RCM) processes and improve the patient financial experience.
While efforts continue to be made to improve the quality and efficiency of care provided to patients in a hospital (this includes many of the qualifying payment programs being tested by governmental and private payers), the industry cannot overlook how patients view their financial obligations and how their financial situation impacts ...
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