If a department had all the available “bells and whistles” vendors are offering for self-service options, patients could completely bypass registration altogether.
Today’s healthcare providers know that exceptional clinical care and quality outcomes are not enough—patients expect more when it comes to their healthcare experiences. With patients increasingly bearing more of their healthcare costs, hospitals and health systems need to take steps to ensure that a patient’s ...
In most healthcare organizations, basic automation is used to complete individual revenue cycle tasks. Seldom, however, is technology used to optimize entire revenue cycle management (RCM) processes and improve the patient financial experience.