Key Considerations While Ramping up Elective Services – Patient Volume Bounce Back is Not Guaranteed

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Healthcare Leadership Panel Featuring Ascension, Maimonides Medical Center, McLeod Health and R1 RCM

COVID-19 has shut off major revenue streams for healthcare providers – some estimate that U.S. hospitals are losing $50 billion each month* – and the rebound of patient volume is not guaranteed. As the urgent COVID-19 crisis subsides region by region, some health systems may be experiencing a huge influx of elective appointments across the board or in specific service lines, while others may continue to lose appointments due to patient fear and anxiety.

 

To survive, health systems must rigorously and proactively engage their constituents to bring back volumes. Doing this well requires having the analytical sophistication in place to systematically attack the problem while delivering experiences that foster patient and provider loyalty. Health system leaders can employ best practices for this “new normal” to: engage patients and referring providers, reassuring them of the safety and necessity of seeking healthcare; optimize capacity utilization in the face of unpredictable demand; and offer compassionate assistance to a higher volume of uninsured patients. 

 

Register for this webinar to hear insights from our panel of healthcare industry experts:

• Nancy Duario, CNIO and VP of MIS, Maimonides Medical Center (Brooklyn, NY)

• Stacey Hagen, Project Manager, Maimonides Medical Center

• Kelvin L. Young, Assoc. VP of Patient Access, McLeod Health (Florence, SC)

• Mandie Brzon, MBA, Senior Director, Revenue Cycle, Ascension

• Joe Polaris, SVP of Product and Technology, R1 RCM

 

*Kaiser Health News

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