Most physician practices – 97 percent – have expanded telehealth access due to COVID-19*, but not all these practices will successfully maximize patient volume and revenue. Without processes developed for telehealth’s unique workflow, bottlenecks emerge creating workarounds that hinder clinician and staff effectiveness – and the patient experience.
On top of that, providers must stay on top of complex new billing requirements and constantly changing policies or risk an increase in denials and appeals. Offer the telehealth services patients want without leaving revenue on the table with best practices for optimizing revenue cycle processes, technology infrastructure and the patient experience.
*MGMA Stat poll, March 31, 2020