White Paper

Establishing a Digital Marketplace

Five building blocks to drive competitive advantage through consumer and provider engagement

Meeting consumers where they are with digital self-service tools is no longer optional. This presents a unique and timely opportunity for health systems to go beyond the basics and create their own digital marketplaces to match their supply of services with demand from consumers and patients – as well as the employed and independent providers who refer them for care.

As health systems envision their digital marketplaces, leaders should consider five critical building blocks for optimizing vital care access and revenue cycle processes and opening a branded digital front door that makes it easy for all constituents to obtain the services they need.

Working with a partner, like R1, health systems can substantially accelerate the speed to value for their strategic patient experience and digital front door initiatives, leading to a lasting competitive advantage.