Revenue Cycle Transformation:

How Hospital CFOs Can Gain a Competitive Edge in Healthcare's 'New Normal'


Never has there been a more critical time for revenue cycle leaders to identify ways to increase cash flow.  The COVID-19 pandemic exacerbated current challenges like rising care costs and billing complexity and brought new obstacles to the forefront. Substantial investments in technology and infrastructure were required to meet these extraordinary demands. In a double blow, hospital expenses rose as revenues plummeted with the deferment of elective procedures.

Amid this unprecedented pressure, health systems have increased focus on the revenue cycle to help maintain profitability and improve financial stability.

This e-book explores five challenges the COVID-19 pandemic has placed on the revenue cycle and the strategies hospital leaders are using to become fiscally resilient. This timely and relevant information is partly based on an advisory call hosted by Becker’s in conjunction with R1 RCM.

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In this whitepaper, readers will gain insight into strategies and trends, including: 

Revenue Challenges from COVID-19 and Beyond

Revenue cycle leaders are actively
optimizing capacity management, maximizing
telehealth and improving collections by ensuring
all claims, especially for COVID-19 cases, are
appropriately documented, coded and billed.

Intensified Consumerism

Pre-pandemic, patients were already demanding
a quick, user-friendly and smooth front-end
process. However, they now also want assurance
that the nonclinical parts of their encounter,
such as registration and patient payment, meet their raised standards for convenience and safety.

Three Steps to Financial Resiliency

More so than in other system wide disruptions, the COVID-19 pandemic has caused hospital administrators to look beyond quick, short-term wins to more transformative solutions that may stop many of these challenges from emerging in the first place.