Revenue cycle leaders are actively
optimizing capacity management, maximizing
telehealth and improving collections by ensuring
all claims, especially for COVID-19 cases, are
appropriately documented, coded and billed.
Pre-pandemic, patients were already demanding
a quick, user-friendly and smooth front-end
process. However, they now also want assurance
that the nonclinical parts of their encounter,
such as registration and patient payment, meet their raised standards for convenience and safety.
More so than in other system wide disruptions, the COVID-19 pandemic has caused hospital administrators to look beyond quick, short-term wins to more transformative solutions that may stop many of these challenges from emerging in the first place.