PATIENT
EXPERIENCE
REIMAGINED.
Patient Experience
Delight your patients and transform your organization.
Too often, today’s patients face a confusing, inconvenient care experience across scheduling, registration, billing and payment.
If you’re striving for happy, engaged and loyal patients, move beyond point solutions. R1’s modern technology and proven processes not only deliver, but also drive innovation and transformation. We’ll digitize and streamline your operations, give your team tools to work smarter, and ultimately improve and accelerate cash flow. At the same time, we’ll drive patient acquisition and engagement.
We make the financial experience a competitive advantage that delights patients and the providers who refer them – and significantly expands market share.
With our combination of best practices, technology and ongoing performance management, the R1 Patient Experience Solution:
- Delivers the digital self-service experience your patients expect – including shopping for services, scheduling, check-in and payment
- Streamlines electronic referrals/orders and prior authorizations for faster care delivery and accelerated cash flow
- Enables price transparency, clear payment responsibility and financial advocacy
- Eliminates time-consuming and repetitive administrative tasks
Solutions that drive ease, efficiency and profitability
Technology and expertise that fuels efficiency and puts patients first.
Branded digital front door for self-service
Let patients manage an array of tasks from their desktop and mobile devices. They can easily find providers, self-schedule any procedure, complete intake and clinical screening forms, make payments and access self-care tools.
Engagement for ongoing health management
Connect consumers and patients with helpful services through health risk self-assessments, educational classes, service line awareness and chronic self-care management programs.
Optimized patient billing at all points of service
Automate payment plans, online bill pay, account management and e-statements – all the features patients want, optimized to give them the best experience.
Behind-the-scenes revenue cycle rules
Validate medical necessity, ensure eligibility and insurance, secure prior authorizations, estimate patient costs based on contract modeling and more – all via maximally efficient workflows.
User-friendly technology
Enable staff to work more easily and efficiently at all points of service, reducing manual burden and maximizing patient-facing time.
Ongoing performance management
Maintain visibility into the work R1 and your team are doing. Remain confident that our dedicated, data-driven performance management team will deliver the expected outcomes.
Best practices and experienced leadership
Expedite change management and demonstrable results through our experienced team and proven operational methods.
The self-service digital experience patients want
Maximize patient payment revenue with R1’s Patient Experience Solutions:
> 60
achievement in NPS
20%
reduction in front-end denials
45%
cost savings in patient access areas
20%
yield improvement in patient collections
Winning at Consumerism After the COVID-19 Crisis:
Four strategies to regain market share through patient engagement
Consumerism and patient engagement can set providers apart and help them gain back market share after the COVID-19 pandemic. Reimagine your patient experience strategy to addresse post-COVID-19 expectations, leverage key lessons from other industries and meet price transparency law requirements slated to take effect January 1, 2021.
Empower patients with a better experience
What R1 clients are saying
“We are excited to offer this convenient, mobile self-scheduling option to our patients, which makes it easy for them to schedule their mammograms on the go using smartphones and tablets. Patients can see a wide range of options across multiple locations, making it not only great for them, but it also increases operational efficiency and optimizes our capacity across our many service locations.”
Lauren Herring
Vice President of Marketing
Charlotte Radiology,
Charlotte, NC
