Patient Experience

Delight your patients with a digital consumer experience.

Too often, patients today face a confusing, inconvenient experience – from scheduling and registration to billing.

If you’re striving for happy, engaged, loyal patients, R1 can help. With modern technology, we’ll digitize your operation, give your team tools to work smarter, and ultimately improve and accelerate cash flow. At the same time, we’ll drive patient loyalty and engagement, making the financial experience a competitive advantage that delights your patients and expands market share.

R1’s Patient Experience solution reinvents your patient experience by:

  • Providing the digital, self-service experience your patients expect
  • Enabling price transparency
  • Eliminating repetitive administrative tasks

Solutions that drive ease, efficiency and profitability

Technology and expertise that fuels efficiency and puts patients first.

Best practices and experienced leadership

Drive change management and demonstrable results faster through our experienced team and proven operational methods.

Modern digital self-service platform

Patients can log in anywhere and manage data in one easy, intuitive environment – across appointments and the entire health system.

Behind-the-scenes revenue cycle rules

Validate medical necessity, ensure eligibility and insurance, estimate patient costs based on contract modeling and more – all via workflows that optimize staff efficiency.

User-friendly technology to maximize efficiency

Staff can work more easily and efficiently at all points of service, reducing manual burden and giving them more patient-facing time.

Optimized patient billing at all points of service

Automated payment plans, online bill pay and account management, e-statements – all the features patients want, optimized to give them the best experience.

The self-service digital experience patients want

Maximize patient payment revenue with R1’s Patient Experience Solutions:

> 60

achievement in NPS


reduction in front-end denials


cost savings in patient access areas


yield improvement in patient collections

Engaging Patients to Improve Outcomes: Third-Party Partnerships Potential Impact on Patient Financial Experience
Patient financial experience has frequently been shown to outweigh clinical experience in the eyes of the patient. Additionally, patient experience is closely tied to revenue capture, patient yield, and market share. Listen to this brief discussion on a technology enabled approach to help patients control the revenue cycle process, rather than administering the process to them.

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Empower patients with a better experience

Patient Experience


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Learn how R1 can help your organization transform
financial performance and patient experience.

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