4 ways to turn contactless pre-registration into ROI
Contactless pre-registration and intake create favorable patient impressions, reduce errors and help generate more revenue. With the right technology, these solutions deliver measurable ROI while strengthening patient satisfaction and loyalty.
Inefficiencies start in the waiting room
One of the most visible processes ripe for change is patient pre-registration and intake. The standard paper-based process has long been a point of frustration for both patients and health system staff. Typically, patients arrive early for their appointment to fill out a clipboard full of forms. Even when the patient has already provided information during prior visits, they must still write in demographic and insurance information, fill out various forms and sign consents. Patients then make their payments at the registration desk or after the fact through a portal or by mail. Health system staff must then enter all the information from paper into the digital medical record, a process often fraught with errors and omissions that slow down billing and reimbursement.
Put digital solutions to work
The good news for healthcare providers is that self-service technology now makes digital pre-registration and intake seamless for both patients and staff. For example, Phare Access gives health systems a unified patient engagement platform that blends scheduling, registration, clearance, intake and payment into one intuitive experience. Patients can complete pre-registration on any device while providers gain cleaner data, fewer errors and more efficient workflows. In some cases, this includes providing patients with tablets in the waiting room if they were unable to complete pre-registration intake before arriving.
Implement intelligent access
Phare Access blends scheduling, registration, clearance, intake and payment processes into one frictionless experience. Patients can start anywhere, including mobile, desktop or contact center, to get a consistent, welcoming journey. The intelligent patient engagement solution supports a smoother arrival, lower costs and higher patient retention.
4 ways digital intake cuts costs and improves care
Additionally, consider the lasting benefits to health systems that extend across the enterprise to a wide range of departments and specialties, for both in-person and virtual visits:
- Patients complete pre-registrations more accurately, earlier. Simply giving patients the means to complete pre-registration and intake forms in advance results in higher completion rates and eliminates the need for staff to transcribe the information. Also, by presenting patients with information they provided at prior visits, they can quickly confirm or update information, which improves accuracy and completeness. Insurance and identification card images are easily captured as well. Remembering patients’ information from visit to visit and offering this level of convenience can boost patient satisfaction scores as much as 40%.
- Patients and staff save time and reduce in-person contact. A mobile, self-service process for pre-arrival tasks and check-in is faster and requires less effort for patients and staff alike. By avoiding unnecessary in-person contact and streamlining the process, the focus can be on the clinical aspects of each visit. From the health system’s perspective, the amount of time staff spend on repetitive, administrative tasks can be reduced by up to 50%, freeing them up to provide personalized, concierge-level patient service and for other higher-value activities.
- Patients make their payments earlier. When patient payment information is requested and payment options are offered as a seamless part of the intake process, patients are more likely to make their payment right away, resulting in co-pay collections rates of up to 90%. Moreover, patients can easily review all balances and payment options at once, making it easier for them to clear outstanding balances, resulting in higher patient yield.
- Providers see more patients more efficiently. Having pre-registration and intake tasks completed before arrival and making patient check-in quick and efficient allows clinics to operate more smoothly overall. As a result, clinics using this process run on schedule 80% of the time, which enables them to see more patients and generate more revenue.
Enable patient access that’s seamless and digital
The move to digital pre-registration and intake is a strategic investment that pays for itself in patient satisfaction, operational efficiency and revenue acceleration. With Phare Access, providers can deliver great first impressions while optimizing every step behind the scenes.
