The Frictionless Revenue Cycle and Patient Care Journey

November 2, 2021

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An ascension case study

Presented by Becker’s Hospital Review
Today’s healthcare leaders face growing pressure amid high consumer expectations and strong competition to keep patients as well as clinicians and staff. What’s needed are strategies that eliminate the pervasive friction that plagues today’s patient journeys and provider interactions.

During this webinar, you’ll hear from leaders at Ascension about how they crafted and executed a patient-centric revenue cycle strategy to reduce that friction, streamline care journeys, reduce costs and achieve faster reimbursement.

Watch this webinar to hear practical strategies for removing friction for consumers and providers from Ascension and learn how they:

  • Standardized, digitized and automated orders, scheduling, registration, clearance, intake and payment.
  • Engaged consumers and patients with an intuitive, convenient experience that welcomes them to the health system and removes common points of friction in the care journey.
  • Offloaded repetitive tasks from health system staff to improve job satisfaction in a competitive market and enable staff to focus on higher-value patient care and service activities.


Jon Sohn, SVP, Chief Revenue Officer, Ascension

Kramer Schmidt, VP Consumer Product, Ascension

Mandie Brzon, VP Revenue Cycle, Ascension

Joe Polaris, SVP Product & Technology, R1 RCM

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