Adventist Health Selects R1 as Patient Billing Partner in its Quest for Consumer Excellence

November 16, 2021

VisitPay to offer a seamless and complete payment experience for Adventist Health patients expanding the reach of R1’s Entri™ platform

MURRAY, Utah—November 16, 2021—R1 RCM Inc. (NASDAQ: RCM), a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers, today announced a new patient billing partnership with California-based Adventist Health, which serves more than 80 communities along the West Coast as well as in Hawaii.

VisitPay, recently acquired by R1, provides the financial engagement component of Entri, R1’s intelligent patient access platform. Through this partnership, Adventist Health will be able to offer a seamless consumer experience utilizing Entri’s patient intake, registration and billing technology.

Adventist Health’s strategic vision is to become a center of excellence for the consumer experience – one that is personalized, relationship-based and lifelong, in which a patient’s information continues end to end in a digital-first approach. As a system that serves multiple diverse demographics, Adventist Health leaders recognized that they needed a solution that could deliver a tailored and exceptional financial experience to achieve that vision.

“With VisitPay, we’re redesigning our financial experience to empower consumer decision-making and inspire a future of health that supports the whole patient—their physical, mental, social, spiritual and financial needs included,” said Todd Hofheins, chief financial officer for Adventist Health. “This is a key part of our mission as a faith-based provider. The VisitPay solution will help us deliver on our 2030 strategic plan to improve the patient experience, elevating our digital interactions to at least 50% of consumer engagements, supported by an exceptional human touch. Further, its connection to R1’s solutions for patient intake make it an ideal complement to our Cerner EMR environment.”

Adventist Health selected VisitPay as its partner of choice for patient financial experience after a highly competitive evaluation process. VisitPay’s track record of driving significant improvement in its patient Net Promoter Score to levels typically seen by leading consumer brands, and an increase in payment yield of more than 70% across similar systems, were key factors in Adventist Health’s decision.

“We’re proud to be the provider of choice for consumer-first health systems such as Adventist Health,” said Kent Ivanoff, CEO of VisitPay, an R1 Company. “Our API-first approach will enable Adventist Health to treat patients with support and empathy throughout the full payment experience while accelerating our technology integration with R1 Entri. We look forward to supporting Adventist Health’s digital and consumer transformation.”

About R1 RCM

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. To learn more, visit:

About Adventist Health

Adventist Health is a faith-based, nonprofit integrated health system serving more than 80 communities on the West Coast and Hawaii as well as others across the U.S. through its Blue Zones company, a pioneer in taking a systemic and environmental approach to improving the health of entire cities and communities. Through this work, Adventist Health is leading a 21st century well-being transformation movement. Founded on Seventh-day Adventist heritage and values, Adventist Health provides care in hospitals, clinics, its innovative Adventist Health Hospital@Home program that provides virtual in-patient care at home, home care agencies, hospice agencies and joint-venture retirement centers in both rural and urban communities. Our compassionate and talented team of 37,000 includes associates, medical staff physicians, allied health professionals and volunteers driven in pursuit of one mission: living God’s love by inspiring health, wholeness and hope. Together, we are transforming the American healthcare experience with an innovative, yet timeless, whole-person focus on physical, mental, spiritual and social healing to support community well-being.

Forward looking statements

This press release includes statements that may constitute “forward-looking statements” made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. In particular, statements about future events and relationships, plans, future growth and future performance are forward-looking statements. These statements are often identified by the use of words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “designed,” “may,” “plan,” “predict,” “project,” “will,” “would,” and similar expressions or variations, although not all forward-looking statements contain these identifying words. We have based these forward-looking statements on our current expectations and projections about future events as of the date hereof and any forward-looking statements contained herein should not be relied upon as representing our views as of any subsequent date. Subsequent events and developments, including actual results or changes in our assumptions, may cause our views to change. While we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. Although we believe that the expectations reflected in such forward-looking statements are based on reasonable assumptions, such statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. Should one or more of these risks and uncertainties materialize, or should underlying assumptions, projections, or expectations prove incorrect, actual results, performance, financial condition, or events may vary materially and adversely from those anticipated, estimated, or expected. Our actual results and outcomes could differ materially from those included in these forward-looking statements as a result of various factors, such as the factors discussed under the heading “Risk Factors” in our annual report on Form 10-K for the year ended December 31, 2020, our quarterly reports on Form 10-Q, and any other periodic reports we file with the Securities and Exchange Commission.

R1 RCM contacts:

Investor Relations
Atif Rahim

Media Relations
Natalie Pacini
415.335.7641 ext. 23

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