Humanizing Healthcare: Why Tech Alone Won’t Solve Cost to Collect and Labor Issues

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National research shows healthcare consumer payment trends

Patient payment technology alone can’t address the mounting challenges plaguing hospitals and health systems. High cost to collect, labor shortages and shrinking margins show no signs of slowing. However, adding human elements back to the healthcare patient payment landscape can help accelerate patient payments.

A recent national survey of more than 2,000 U.S. healthcare consumers showed that patients prioritize their payment experiences in healthcare much like they do in other industries.

Watch this webinar to learn the following:

  • Key takeaways from national patient survey highlighting payment trends
  • How to define characteristics of a successful, modern patient payment call center
  • Ways to use an effective patient call center to address labor gaps and cost issues

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