Turn missed orders into booked care without adding burden
Healthcare providers are facing a quiet but costly problem: thousands of patient orders never make it to scheduled appointments. Missing information, authorization delays, paper-based intakes and overextended scheduling teams allow demand to fall through the cracks, creating care gaps and revenue leakage.
To address this challenge, R1 has introduced Scheduling Optimization, a new managed service designed to help health systems convert stalled and incomplete orders into scheduled visits faster and more reliably.
Scheduling Optimization acts as a dedicated safety net within patient access operations. Rather than disrupting existing workflows, R1 works behind the scenes to identify unscheduled or stalled orders, resolve missing details, coordinate authorizations and proactively reach out to patients to secure appointments. The result is a closed-loop approach that ensures no order is left behind.
For patient access teams, this means relief from growing backlogs and fewer manual handoffs. For revenue cycle leaders, it translates into improved utilization and more predictable financial performance. Early assessments have shown the potential to reduce unscheduled orders by up to 30% within 90 days, while decreasing labor costs and boosting clinical loop closure.
Getting started is simple. R1 begins with a rapid assessment that evaluates order volume, workflows, and current performance. Gain clear insight into where orders stall, how much value is being left unrealized, and how Scheduling Optimization can close the gap.
By pairing experienced labor with proven processes—and layering in automation where it matters—R1 Scheduling Optimization helps providers improve access, increase throughput, and capture revenue that was already earned.
