Our compliance principles define how we do business to ensure that we show up effectively and ethically, every day.
Integrity
Accountability
Collaboration
Vigilance
Responsible AI Principles
R1 established its Responsible AI Principles to guide the design, development, deployment and adoption of AI use cases, ensuring continual compliance, accuracy and governing of risk:
Valid, Reliable and Robust
Safe, Secure and Resilient
Transparent, Explainable and Interpretable
Privacy-Focused
Fair & Bias-Managed
An innovation engine
R37 is R1’s AI lab to transform healthcare financial performance. Our dedicated team of technologists and revenue cycle experts identify, build and scale AI solutions aimed at achieving comprehensive automation and moving the industry to real-time adjudication.
We utilize reasoning, language, voice and capture use models to build AI agents that are deployed as part of an integrated system. This system optimally allocates work between autonomous agents and humans. The results are increased revenue, reduced costs and faster throughput.
Best-in-class customer service and support, internally and externally, with a focus on identifying and reducing risk.
Data Protection and Privacy
R1 deploys a robust data protection and privacy program to ensure the responsible use of PHI, PII and confidential data in compliance with all applicable laws, regulations and contractual requirements.
Audit and Risk
R1’s audit and risk program provides independent, objective assurance and advisory services by deploying a comprehensive and continuous evaluation of risks, controls and processes.
Integrity and Compliance Program Operations
R1 delivers proactive and risk-based education and integrity programming, clear and transparent policy expectations, and open communication structures to promote an ethical workplace.
Regulatory Compliance
R1 takes a proactive and vigilant approach to navigating the regulatory landscape by partnering with customers, stakeholders and public policy advisors to deliver relevant guidance and advocacy.
R1Q
R1Q is an automated quality review tool that leverages standardized rules to continuously monitor complete populations of accounts worked by users, automated processes, and agents. R1Q enhances quality oversight, improves consistency, increases efficiency, identifies risks earlier, and provides actionable insights that drive operational excellence and compliance.
