A trusted partnership delivers record financial results for a rural healthcare system.
Modoc Medical Center (MMC) in northern California faced rising accounts receivable and legacy EHR issues. MMC’s leadership turned to R1 to stabilize cash flow and strengthen financial performance during a transition to a new EHR system.
R1 deployed its revenue cycle services that offer advanced reporting and deep operational expertise to handle MMC’s business office functions. The R1 team focused on high-impact performance oversight, multi-specialty improvements and system optimization.
The focus extended beyond managing the revenue cycle. It also entailed driving continuous, measurable improvements.
29.8%
decrease in AR
24.9%
reduction in AR balances
27.7%
decrease in DNFB days
“Every key performance indicator has improved dramatically since this partnership was formed, and we look forward to the continued progress we will make in the future.”
— Adam Willoughby, COO, Modoc Medical Center
More in Community Business Office, Rural Health
Flexible and Scalable Community Business Office Solutions
R1 Awarded ‘Best in KLAS’ Across Multiple RCM Categories for 2026
Doing More with Less is Fundamental in Rural Healthcare
