Today’s consumers not only have high expectations for simple, convenient interactions with their healthcare providers, when they have a bad experience, they do more than vent to their friends; they post harsh reviews online. With a holistic approach to patient experience, healthcare organizations can build their brand reputation while achieving sustainable financial gains in new revenue, patient yield and productivity across their enterprise.

One of the biggest concerns for health system executives continues to be patients being referred outside the network, leading to revenue leakage of up to 10-20%. Many health systems are turning to patient experience technology to make it easier for both employed and independent providers to do business with them – a path to becoming the referral destination of choice in their market. Read the infographic to learn the five tools that can help strengthen provider relationships.

As physician practices strive to financially recover, aging A/R can greatly impede profitability. Many factors such as reduced staff, changing payer requirements and competing revenue cycle priorities can cause A/R to balloon. Learn statistics about how A/R impacts financial performance, how a custom A/R management solution can help your physician practice accelerate and increase cash flow, and what results you can achieve.

As physician practices strive to regain revenue in COVID-19’s wake, coding performance improvement is one of several physician practice strategies that can help improve reimbursement. Coding errors can cost thousands of dollars each month and lead to fraud, but by applying best practices, physician practices can achieve compliance and greater profitability. Learn key statistics that point to coding’s importance as well as the best processes that foster improvements.

When it comes to payer contracts, physician practices can easily leave money on the table – which isn’t an option as they recover from an up to 80% reduction in monthly charges due to COVID-19. Numerous payers, plus a combination of value-based and fee-for-service contracts create complexities that are difficult for many practices to manage. Review statistics related to contracting and learn about a strategy that not only prevents underpayment but also identifies opportunities to maximize revenue from payer contracts.

Patients continue to have concerns about in-person healthcare visits due to the COVID-19 pandemic. To allay those fears, healthcare organizations can implement digital patient experience tools that give patients a mobile, contactless pre-registration and intake process before they arrive, reducing in-person contact. Read the infographic to see four ways this technology not only makes patients feel safer, but also dramatically improves efficiency and financial performance for the long term.

As health systems implement digital front doors, they are finding that access to care is only one aspect. Thinking strategically, a well-executed digital patient experience enables organizations to: 1) Engage consumers and patients with mobile self-service tools; and 2) Simultaneously increase efficiency across the underlying processes for both the health system and its referring providers. See the 10 touchpoints from needed from both points of view.

Healthcare consumerism plays a growing role in hospital market share, financial resilience, provider referrals and more. Learn how the financial patient experience impacts hospital revenue and patient retention – and the impact of both the right and wrong approach to a patient experience strategy.

Post-COVID, hospitals and health systems may face long-term ongoing capacity management issues, often challenged by an overwhelming influx in some departments, and diminished demand and volume in others. See patient statistics and healthcare trends contributing to hospital capacity challenges and learn the key components to managing unpredictable demand and achieving post-COVID financial recovery.

The prior authorization burden continues to increase, and can end up costing hospitals more than they save. Prior auth can impede patient experience, clinical outcomes and provider referrals – not to mention revenue cycle and patient access staff dread working them. Learn how the optimal prior auth process works – and the metric-driven benefits of correctly automating prior authorization.

As providers manage the influx of the uninsured, sensitivity to patients’ finances has never been more important. The right financial clearance program can be an integral part of achieving post-COVID financial resilience, building hospital brand loyalty and fostering a positive patient experience. Read how you can implement the right financial clearance workflow and improve both patient and provider finances.

Maximizing post-COVID reimbursement is imperative, but keeping up with changing payer rules – telehealth coding, COVID billing and ongoing updates – takes time and resources that many health systems don’t have. When revenue integrity is neglected, hospitals can lose millions in reimbursement. See how the lack of a comprehensive revenue integrity program can damage financial strength and review five sources of hospital revenue leakage.