Revenue cycle leaders at hospitals, health systems and physician practices all face challenges related to consumerism and the patient experience; post-COVID growth and financial resilience; scheduling and capacity management; dealing with the post-COVID influx of uninsured patients and more. Our RCM infographics provide industry insights, research and statistics as well as information about how to solve these problems.

Contactless Pre-Registration and Intake

Patients continue to have concerns about in-person healthcare visits due to the COVID-19 pandemic. To allay those fears, healthcare organizations can implement digital patient experience tools that give patients a mobile, contactless pre-registration and intake process before they arrive, reducing in-person contact. Read the infographic to see four ways this technology not only makes patients feel safer, but also dramatically improves efficiency and financial performance for the long term.

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10-Point Checklist for an Ideal Digital Patient Experience

As health systems implement digital front doors, they are finding that access to care is only one aspect. Thinking strategically, a well-executed digital patient experience enables organizations to: 1) Engage consumers and patients with mobile self-service tools; and 2) Simultaneously increase efficiency across the underlying processes for both the health system and its referring providers. See the 10 touchpoints from needed from both points of view.

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Why Patient Experience Matters

Healthcare consumerism plays a growing role in hospital market share, financial resilience, provider referrals and more. Learn how the financial patient experience impacts hospital revenue and patient retention – and the impact of both the right and wrong approach to a patient experience strategy.

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Optimizing Capacity for Post-COVID Elective Services

Post-COVID, hospitals and health systems may face long-term ongoing capacity management issues, often challenged by an overwhelming influx in some departments, and diminished demand and volume in others. See patient statistics and healthcare trends contributing to hospital capacity challenges and learn the key components to managing unpredictable demand and achieving post-COVID financial recovery.

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Fixing Prior Authorization: Providers' Costliest Administrative Transaction

The prior authorization burden continues to increase, and can end up costing hospitals more than they save. Prior auth can impede patient experience, clinical outcomes and provider referrals – not to mention revenue cycle and patient access staff dread working them. Learn how the optimal prior auth process works – and the metric-driven benefits of correctly automating prior authorization.

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Making Financial Clearance a Priority

As providers manage the influx of the uninsured, sensitivity to patients’ finances has never been more important. The right financial clearance program can be an integral part of achieving post-COVID financial resilience, building hospital brand loyalty and fostering a positive patient experience. Read how you can implement the right financial clearance workflow and improve both patient and provider finances.

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Are You In The Dark About Revenue Leakage?

Maximizing post-COVID reimbursement is imperative, but keeping up with changing payer rules – telehealth coding, COVID billing and ongoing updates – takes time and resources that many health systems don’t have. When revenue integrity is neglected, hospitals can lose millions in reimbursement. See how the lack of a comprehensive revenue integrity program can damage financial strength and review five sources of hospital revenue leakage.

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