Last Updated: July 8, 2021
This Privacy Policy describes how R1 RCM and its subsidiaries and affiliates (“R1”, “us”, “we”, or “our”) collect, use, store, and share your information when:
Please note, additional privacy policies and notices may apply and be provided depending on the nature of your interaction with R1.
Please read this Privacy Policy carefully. Please note that our practices and your choices may vary by region.
BY USING OUR SITES, COMMUNICATING WITH US, AND/OR ENGAGING WITH OUR PRODUCTS, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.
Depending on where you live, how you interact with our Sites and/or Products, the nature of your Communications, and the types of Third Parties with which we may engage, we may collect the following pieces of information from and about you:
Depending on where you live, how you interact with our Sites and/or Products, the nature of your Communications, and the types of Third Parties with which we may engage, we may use your information for a variety of purposes, including to:
The information we collect from and/or about you may be stored on servers and with Third Parties in the United States (where we are headquartered) or other countries, and whose laws may differ from the jurisdiction in which you live. Any transfer of your information is done with reasonable consideration of the applicable laws in the jurisdictions in which we operate.
Although no system can guarantee the complete security of your information, we take commercially reasonable steps, appropriate to the nature of information at issue, to ensure your information is subject to appropriate organizational, technical, and physical safeguards in alignment with applicable laws and regulations.
We keep your information for as long as necessary in accordance with the purposes for which it was collected, our business needs, and applicable legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to the nature of the information subject to disposal, consistent with applicable laws and regulations.
We may, from time to time, offer links to other websites from our Sites and through our Products. These third parties may have terms of use and privacy policies that are different than ours. We recommend you review such site’s terms of use and privacy policies prior to use or submitting any information to them. We cannot verify, warrant, endorse or take responsibility for the availability, accuracy, completeness, quality, practices, or policies of such sites or content available from such sites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party.
From time to time, our Sites may collect and share your information through the use of cookies, pixels, and related technologies for the purpose of identifying and authenticating users, preventing fraud, enhancing our Sites, and to tailor content to you.
Cookies are small information files that our Sites place on your computer or other devices. Some cookies are temporary. Others are permanent. And there are different types of cookies that serve different purposes, such as functionality and targeting (marketing / advertising).
Our Sites may also use embedded scripts and/or web beacons. An embedded script is programming code used to collect information about how you interact with our Sites. The embedded script is temporarily downloaded onto your device from our, or a third party web server and is active only while you are connected to the Sites. A web beacon is a small graphic image or programming code that may be included in our Site pages and email messages.
Our Sites may also use data analytics vendors to monitor the performance of our Sites, enhance and provide a more relevant browsing experience for our users, personalize the content on our Sites, and better understand our users’ needs and optimize our Sites. To help us accomplish these goals, our data analytics vendors may use cookies, identifiers for mobile devices and other technologies to collect and store data about our users’ behavior and their devices, such as how much time users spend on which pages, which links they choose to click, what users do and do not like, etc. This data may include a device's IP address, device screen size, device type (unique device identifiers), and browser information. For further details about our data analytics vendor, Google Analytics, please see How Google uses data when you use our partners' sites or apps, www.google.com/policies/privacy/partners/https://policies.google.com/privacy.
To learn more about your choices as it relates to our use of cookies and related technologies, please see Your Choices.
We provide you the ability to exercise certain controls and choices regarding your information. To exercise any of the rights described below, send your request to privacy@R1RCM.com. We will respond to your request as soon as possible and in accordance with applicable laws and regulations.
You may submit your request directly, or through an authorized agent, subject to additional verification of your identity and/or the agent’s authorization. To protect your identity, we may also use reasonable efforts, consistent with applicable law, to verify your identity before responding to your request.
If you have questions or complaints about how we have handled your information, or responded to any requests above, please contact us below. You also have the right, depending on where you live, to file a complaint with any competent data protection authority, regulator, or governmental agency, where appropriate.
California Consumer Privacy Act (CCPA)
All phrases used under this heading have the same meaning as those phrases defined under the CCPA, as amended.
To learn more about the categories of personal information we collect, and have collected from and about California residents over the past 12 months, including the sources of collection, please see What Information Do We Collect About You and How Do We Use Your Information sections above. To learn more about how we use and share that information, please see How Do We Share Your Information section above.
To learn more about the categories of personal information we have disclosed for a business purpose about California residents in the past 12 months, please see What Information Do We Collect About You and How Do We Share Your Information sections above.
R1 does not sell the personal information of California residents. We also do not have any actual knowledge of selling the personal information of any California resident who is 16 years or younger.
California residents have certain rights under the CCPA, including the right to access, delete, and to non-discrimination. To learn more about these rights, please see Your Choices above.
Our Sites may, from time to time, collect information about your online activities, over time and across different sites and applications. When you use our Sites, Third Parties may also collect information about your online activities, over time and across different websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Sites currently do not change the way they operate based upon a “Do Not Track” or similar signal. You may, however, disable certain tracking as discussed in Your Choices section.
Our Sites are not intended for children under the age of 18. We do not knowingly collect or use any information from individuals under the age of 18. If you are a parent or guardian who has discovered that your child under the age of 18 has submitted his or her information without your permission or consent, you can ask us to remove your child’s information by contacting us at privacy@R1RCM.com.
We may change this Privacy Policy from time to time. Any and all changes will be reflected on this page, and where appropriate and consistent with applicable law and regulation, provided to you in person or by another electronic method. The last updated date will be stated at the top of this Privacy Policy. You should regularly check this page for any changes to this Privacy Policy.
To request a copy of this Privacy Policy in an alternative format, please contact us at the information provided below.
If you have any questions about this Privacy Policy, please contact us at: privacy@R1RCM.com.
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