Case Study: Health Network Saves $500K in Labor Costs in 30 Days



A large health system serving millions of Atlantic Coast patients suddenly had a problem with scale. Upon release of the COVID-19 vaccines, the health system confronted an urgent and complex undertaking — how to vaccinate as many people as possible quickly and safely while ensuring revenue integrity and appropriate reimbursement.


Due to the urgency of the COVID-19 health crisis, the health network utilized unique automations from the R1 Automation Suite to speed processes by removing as much manual intervention as possible. In addition to automating vaccine appointment scheduling and check-in, the solution automatically removes no-shows from the billing system two weeks after a missed vaccination appointment.


The results achieved from the intelligent automation of scheduling and billing processes were stunning. In the first 30 days, the health system saved nearly $500,000 in labor costs, relieving an overburdened staff from repetitive, manual tasks to focus on other critical work during the pandemic. Impressed with its success and with the encouragement of staff, the health network has implemented automations from R1 in other departments, including radiology and orthopedics, to solve their scheduling challenges and improve the patient and staff experience.

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