The 2024 Patient Payments Experience Report

May 14, 2024

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Addressing cost, staff shortages and the patient journey 

Patients have long turned to their healthcare providers for empathy and guidance through some of life’s toughest situations. However, when it comes to paying for the care they’ve received, many patients don’t experience the same support. 

We surveyed thousands of healthcare consumers and 32 of the top health systems in the country to find out what patients and providers want from healthcare payments.  

In this report, you’ll learn:

  • What healthcare consumers want from billing experiences 
  • How to create an actionable AR strategy 
  • How health systems can address rising costs and staff shortages 

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