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Early Out

Drive financial results while preserving patient experiences

R1 Early Out offers a proven approach to patient payments with a solution that’s empathetic and effective.

More than a traditional early out solution

92%

Average patient satisfaction

<60 seconds

Average speed to answer

11M+

Annual call volume

R1 leverages three guiding pillars to deliver tangible financial results, boost patient satisfaction and minimize patient complaints.

Patient-first ethos

Every patient experiences a compassionate, tailored conversation with our tenured agents who focus on efficient resolution.

Established early out leader

With 20+ years of experience, our robust team ensures your patients are cared for without requiring you to grow your staff.

Flexible partnership approach

We meet you where you are—whether it’s optimizing existing processes or completely transforming your approach.

R1 RCM is probably the best firm in this space. They know everything, and they are very strategic. They know every organization's pain points.

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Extended Business Office
Large (>200 Beds) KLAS Report

Intelligent follow up for patient collections performance

Phare flow

Part of Phare Flow

Phare Flow brings intelligent automation to the final mile of revenue cycle performance, including Early Out patient collections. Intelligent agents work alongside human experts to help accelerate cash, reduce open AR, and improve patient financial outcomes at scale.

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Features

What’s included in R1 Early Out?

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Full account resolution services

We offer robust early out collections, including inbound customer service, proactive outbound outreach, and patient portal messaging. We also leverage dialers and IVR interfaces to engage patients and enable them to get their account resolved quickly.
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Intelligent, holistic data and analytics

We use predictive scoring and advanced analytics to power every step of our strategy—from identifying charity candidates to segmenting AR and uncovering actionable insights that improve performance over time.
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Integrated and automated tasks

We ensure accounts are handled efficiently and appropriately from day one. Our team performs automatic scans for bankruptcy, address changes, and more, while identifying candidates for presumptive charity and those that need to be re-billed to insurance.
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Tailored interactions

Every patient is unique and deserves the support to match. Our personalization capabilities include things like propensity-to-pay scoring and integrated patient histories that make each patient feel understood.
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Sustainable improvements

From patient surveys to call sentiment analysis, R1’s performance team identifies training opportunities in real-time to improve satisfaction.
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Automation that matters

As soon as we receive placements, our team conducts a series of scans and workflows to identify accounts that can be streamlined, getting you paid as quickly as possible.

Meet our experts

michelle braymer

Michelle Braymer

SVP, Patient Facing Operations

Solution Overview

Download the Early Out solution overview

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Solution overview

Get a concise overview of how Early Out can reduce costs while also boosting payments and patient satisfaction.

Download PDF

Resources

Latest trends and expert analysis

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Press Release

R1 Launches Phare, Healthcare’s First Revenue Operating System

Ready to learn more? Contact us.

Learn how we can help transform your patient payments and improve account resolution
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