Presented by Becker's Hospital Review

Facing constant pressure from high consumer expectations, shrinking margins and growing provider burnout, health systems need strategies that strengthen relationships and build sustainable long-term growth. As many organizations focus on digital front door initiatives, they are finding that patient experience point solutions do not address the underlying revenue cycle processes that are so critical to the patient journey. This panel of healthcare leaders share their experiences using streamlined, automated order and prior authorization processes to build strong relationships with referring providers, engage patients in their own care with self-service tools, and improve the entire revenue cycle end to end.

Watch this webinar to hear practical strategies for removing friction for consumers and providers from two leading health systems and learn how they:

• Standardized and automated order and referral management, insurance prior authorization, and patient scheduling and intake workflows to improve operations and reduce cost.
• Optimized underlying revenue cycle and patient access processes to enable intuitive, foolproof patient self-service experiences.
• Collaborated with employed and independent provider offices to drive adoption of electronic tools and streamlined care coordination workflows.
• Leveraged a patient experience platform partner’s expertise to address problematic areas and generate valuable organizational change.

Presenters: 

Franco Grippo, MS, FACHE, RT(N)
Assistant Vice President of Operations, Barnabas Health Ambulatory Care Center, Livingston, NJ

Amy Purvis
Corporate Director of Patient Access, Baptist Health Care, Pensacola, FL

Joe Polaris
SVP Product & Technology, R1 RCM