News
Blog Post
Consumerism
Financial Performance
Patient Experience
Patient Satisfaction
R1 RCMJanuary 18, 2021
3 Ways a Patient Experience Platform Pays Long-Term Dividends
The rapid move toward consumerism has healthcare organizations working hard to create simpler, more convenient patient journeys. Yet, the key friction-causing modes of communication – faxes and phone calls – persist. It’s hard to believe that ninety percent of
Article
Automation
Revenue Cycle
Sean BarrettJanuary 4, 2021
Health IT Outcomes: 3 Common Misconceptions When Applying Automation To The Revenue Cycle
After an extremely difficult year – one where health systems now face losses projected to exceed $323 billion due to COVID-19 and as much ...
Article
Consumerism
Physician Services
Revenue Cycle
Richard Lopez del RinconDecember 21, 2020
Physicians Practice: How the Right Revenue Cycle Partnership Can Address Consumerism Challenges
Healthcare consumerism has been a trend on the rise for many years, but has never been more relevant than in the COVID-19 “new normal.” Since millions of patients are dealing with financial struggles, loss of insurance, and an overall sense of apprehension when it comes to resuming care treatments, they are ...
Article
CMS
Physician Advisory
Dr. Ronald HirschDecember 18, 2020
RACmonitor: One-Day Medicare Inpatient Surgery Admissions: Allow or Not to Allow?
The CMS proposal to eliminate the Inpatient-Only List, does not mean that all procedures are to be performed as outpatient. On Jan. 18, 2018, RACmonitor published my article titled “CMS Says OK to Admit Total Knee Replacements as Inpatient.” The title created a bit of an uproar, as many thought I was conveying ...
CMS
Podcast
Price Transparency
Revenue Cycle
Ogi KwonDecember 17, 2020
HFMA: Ogi Kwon Discusses Going Beyond Price Transparency Compliance for a Better Patient Experience
The price transparency deadline is right around the corner, but the story doesn't end come January 1. Compliance with the price transparency rule is a big task for hospitals, and there's a big difference between compliance and maintaining good patient financial communication.
Ogi Kwon, ...
Article
CMS
Price Transparency
Revenue Cycle
Ogi Kwon & Kathryn BeardDecember 16, 2020
Physicians Practice: Preparing for Price Transparency Requirements and Patient Demands
The most successful physician groups anticipate trends and incorporate necessary changes into their practice culture. From protecting patient data to ensuring compliant billing, practices that understand regulatory requirements and proactively create an environment that fosters compliance enjoy greater ...
Article
CMS
Physician Advisory
Dr. Ronald HirschDecember 3, 2020
RACmonitor: CMS to Accept Hospital Waivers for At-Home Services
During a short Thanksgiving work week, the Centers for Medicare & Medicaid Services (CMS) found time to make two pretty significant announcements. The first is that they are now accepting waiver requests from hospitals to offer true at-home services. In this program, instead of admitting patients requiring ...
Article
CMS
Physician Advisory
Dr. Ronald HirschDecember 1, 2020
RACmonitor: Total Knee Replacement Added to PEPPER
In the midst of a pandemic, the Centers for Medicare & Medicaid Services (CMS) has decided the time is right to add a new element to the quarterly Program for Evaluating Payment Patterns Electronic Report (PEPPER). This new target area will report the percentage of total knee arthroplasties that were done ...
Article
COVID-19
Physician Advisory
Telehealth
Keith LoriaDecember 1, 2020
Managed Healthcare Executive: 5 Takeaways About the Telehealth Boom
The COVID-19 pandemic has been a bumpy ride in the United States, featuring one controversy after another. One of the few areas of agreement is that the widespread adoption of telehealth amid the pandemic has been, by and large, a positive development.
Here are the first 5 ...
Blog Post
Consumerism
COVID-19
Patient Experience
Patient Satisfaction
R1 RCMNovember 17, 2020
4 Ways Contactless Pre-Registration and Intake Pays for Itself
Healthcare organizations, like all businesses, face continued uncertainty as they navigate the ongoing COVID-19 pandemic. A recent
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