Winning at Consumerism After the COVID-19 Crisis

Four strategies to regain market share through patient engagement

As healthcare organizations move beyond the urgent crisis caused by the COVID-19 pandemic, winners and losers will emerge. Consumerism and patient engagement are among the key initiatives that can set providers apart and help them gain back market share.

COVID-19 has irrevocably changed what patients want from their healthcare experience. In this whitepaper, you’ll learn how to develop a patient experience strategy that meets these post-COVID-19 expectations, leverages key lessons from other industries, and addresses the price transparency law’s requirements that became effective January 1, 2021.


Download our whitepaper today

In this report, you will gain insight into:

  • Strategies for giving patients an optimal post-COVID-19 experience

  • What “personal price estimation” is and how it can be a competitive differentiator

  • How to create a more patient-centric revenue cycle through automation and self-service